FAQs

Frequently Asked Questions:

(Click question to open answer)

Excavators

Is it possible to reverse a digging bucket on our Excavators?

Yes, It is possible to reverse a Digging bucket on a H.E. SERVICES excavator providing a new Hooker hitch is installed on the machine. For more information visit www.masterhitch.co.uk.

What are the arm sizes on your machines?

These are the following boom sizes for each digger: army

What base machines do our 12,15 & 22M Long Reach Excavators use?

H.E. SERVICES Long Reach Excavators

Komatsu SR12 is based on a PC130-8

Komatsu SR15 is based on a PC210-8

Komatsu SR22 is based on a PC350-8

What size bucket pins are used on H.E. SERVICES excavators?

Komatsu SR12 – 12M Long Reach – Pin size 50mm Diameter

Komatsu PW220 – 22T Wheeled Excavator – Pin size 80mm Diameter

Komatsu PC210 – 22T Excavator – Pin Size 80mm Diameter

What is the bucket digging force of a PC130 Super Long Reach?

The bucket digging force of a PC130 Super Long front is 61kN.

For reference, the maximum bucket digging force of a PC130 with standard boom & 3.0m arm is 93kN

Can I Operate a Komatsu Super Long Front Excavator on a standard plant CPCS ticket?

You can operate a Komatsu Long Reach Excavator (12m, 15m, 22m) on a standard CPCS above 10 tonne ticket card. Our long reach excavators are based on standard Komatsu Excavators so are under the same category.

When hiring an operator please specify that you require them to operate a long reach as we do have operators who specialise in long reach excavation.

H.E. Mobile App

Can I use the app offline?

Yes. Except for the contact form, the rest of the app can be used without needing WiFi or mobile data.

I found a bug/ glitch/ issue with the app. How do I contact you?

If you find any issues with the app then please email developer@heservices.co.uk with your issue.

If it’s a bug/glitch please tell us when it happened, how it happened and whether you were able to replicate the bug/ glitch.

We have to see if we can replicate the bug/glitch our self’s so the more information the better.

What version of iOS does the app run on?

The app is running on iOS 9.1 and later.

We can’t guarantee the app will work on older versions of iOS.

Do you plan on making an Android or Windows version of the app?

We do plan to work on an Android version that you can either download off the play store or download from the website. As for a Windows phone version of the app, we do not have anything planned. It is on the list, but not our concern at the moment.

I had the H.E. SERVICE app before, but did not get any update?

Due to issues with the old app, the app has been remade for release again. If you still have the old H.E. SERVICES App (Looks nothing like this) then we advice deleting it from your phone and download the new version. The new version has a lot more features and is up to date with all our new plant.

Where can I get the app?

You can find the app on the iOS app store under the ‘reference’ category. Here is a quick link via iTunes preview: https://itunes.apple.com/gb/app/h.e.-services-plant-hire/id1095645753?mt=8

Other

Are You On Social Media?

YES! We are accessible via all the popular social media sites including Facebook, Twitter & Linkedin You can find our social media pages linked at the bottom of the website.

Why should I choose H.E SERVICES?

With over 40 years in the Plant Hire industry, we have proven time and time again the importance of great customer service and reliability. We are available 24/7, 365 days a year, We will even provide hires on Christmas Day! Our company ethos of replacing all our equipment every 3 years means we maintain one of the most up to date fleets on the UK construction market.

How Do I Contact You?

Contact:
Phone Number: 0208 804 2000
Email: NHC@heservices.co.uk
Text: 07842 949530
Or Write:
National Hire Centre Manager
H.E Services (Plant Hire) Ltd,
Whitewall Road,
Rochester,
Kent,
ME2 4DZ

Where Is My Local Depot?

With 12 strategically located depots nationwide, we are sure to have a depot near to you. See our depot directory for your nearest location (click here).

Where is H.E SERVICES Based?

We work out of 12 strategically placed depots across the UK. See our depot directory for your nearest location (click here).
Our head office is located:

H.E Services (Plant Hire) Ltd,
Whitewall Road,
Rochester,
Kent,
ME2 4DZ.

Safety

What is a ROPS? (Roll over Protection System)?

A ROPS (Roll over Protection System) is an engineered reinforcement installed onto or into a vehicle to reduce crushing or deterioration of a vehicle cabin during a roll over event. It is a practical preventative safety measure that can substantially reduce injury and increase protection of your most valuable asset – your operator.

How does a ROPS work?

A ROPS predominately works by significantly increasing strength and the potential for energy absorption. Its main goal is to limit the crushing or destruction of a vehicle cabin. Effectively working in the case of a roll over event to provide the operator with increased protection.

What does a ROPS look like?

ROPS Pty Ltd are dedicated to ensuring a high level of attention to detail in the installation of your ROPS and FOPS. We will go to great lengths to consider and maintain the appearance of your vehicle.

Our ROPS/FOPS frames are designed especially to look like a factory fitted item (see Image Gallery). We understand the need for image and branding and go to great lengths to ensure colour matching of our systems and maintenance or reproduction of your branding attributes.

We use 2Pak paint to your specification and will ensure stickers, company logos, even pin-striping or scroll work are matched perfectly.

A ROPS/FOPS frame should be considered as a value adding product that provides a safety improvement without sacrificing the look and feel of your vehicle asset.

What is a FOPS? (Falling Object Protection System)?

A FOPS (Falling Object Protection System) is an engineered reinforcement installed onto or into a vehicle to reduce injury and increase operator protection in the case of a falling object (such as a rock or piece of machinery).

I want to lift a 4 or 6 Meter Telehandler into my site.

JCB 520/40
These machines are not suitable for being lifted as they currently do not have lifting points.

Manitou MT 625T
A Manitou MT 625T has adequate lifting points situated around the machine which will allow you to lift this machine into site.

Telehandlers

What is the ground pressure of our Manitou MT 932?

Measured: KG CM²

Hard Ground Front Unladen: 7.21

Hard Ground Front Laden: 10.24

Hard Ground Rear Unladen: 7.33

Hard Ground Rear Laden: 5.61
_________________________________

Light Ground Front Unladen: 2.33

Light Ground Front Laden: 2.22

Light Ground Rear Unladen: 2.36

Light Ground Rear Laden: 1.79